Your comprehensive guide to use this ticketing tool
Welcome to the Amazon Marketing Cloud (AMC) support portal. This guide will help you submit tickets for various issues and get the assistance you need.
🚀 Getting Started
Visit our help center website:
📋 Ticket Categories
Please select the appropriate category that best matches your issue:
🏢 Account and Instance Management
- Account creation requests
- Instance creation or modification
- Adding or removing advertiser
📊 Data Discrepancy Issues
- Data mismatches with other systems
- Data inconsistencies between different executions
- NULL data or missing data issues
- Any other data-related concerns
👥 Audience Creation Issues
- Audience creation failures (both Rule-based and Look-alike)
- Audiences not appearing in the Ads console
- Any audience-related problems
📤 Data Upload Issues
- Upload failures
- Dataset creation failures
- 1P audience not reflecting in Ads console when uploaded through Consumer Data Platform or Ads Data Manager
- 1P data not appearing in AMC when uploaded through Consumer Data Platform, Ads Data Manager, or ADU
🔌 API Request Failures
- API requests failing with any error messages
- API-related technical issues
⚡ AMC Query Failure Issues
- Performance-related issues
- Queries failing for any reason
- Query execution problems
⚡ Paid feature subscription related issues
- Paid feature billing related issues
- Paid feature subscription related issues
❓ General AMC Queries
- None of the above categories match your specific issue
- You have general questions about AMC functionality
📝 How to Submit a Ticket
1
Visit the help center website
Navigate to help center
Navigate to help center
2
Choose the most appropriate ticket category
Select from the list above. For example, if you need assistance with Instance and account management, please select the same category.
Select from the list above. For example, if you need assistance with Instance and account management, please select the same category.
3
Fill out the form
If you need assistance with Instance creation request, select the same from the options. A form will open with the instance creation request pre-selected. Please start filling the form from the email address section.
If you need assistance with Instance creation request, select the same from the options. A form will open with the instance creation request pre-selected. Please start filling the form from the email address section.
4
Provide detailed information
Fill in the requested details and include any relevant error messages or screenshots.
Fill in the requested details and include any relevant error messages or screenshots.
5
Submit your ticket
Review your information and submit the ticket.
Review your information and submit the ticket.
6
Confirmation
Once the ticket is submitted, you will receive an email confirmation.
Once the ticket is submitted, you will receive an email confirmation.
💡 Tips for Better Support:
- Fill in the requested details
- Attach screenshots or files when helpful
- Choose the most accurate category to ensure faster resolution